Conflict resolution

We always want to find an amicable solution in case of disagreement or problem with your order.

1. Contact our customer service first
In the event of a complaint, please first contact our customer service department so that we can analyze the situation and offer a quick solution:

E‑mail : support@tupique.com
Contact form available on our website
2. Out-of-court settlement of consumer disputes
If, after contacting our customer service, you are not satisfied with the proposed solution, you can resort to an alternative method of consumer dispute resolution (mediation, arbitration, etc.), in accordance with European Union law.

For more information on alternative dispute resolution options for consumer disputes in the European Union, you can consult the European Commission website:

https://consumer-redress.ec.europa.eu/index_en
This portal provides information on the mechanisms available to resolve a dispute amicably between consumers and traders.

3. Applicable Law
These terms and conditions are governed by European Union law and, where applicable, by the national legislation applicable in the consumer's country of residence.