+351 21 444 6119
info@tupique.comPolicies and conditions
And indeed, for this reason, it is easy and unimpeded to distinguish between them. For when nothing is binding, the choice is easy, and our will is free, no one is compelled to do anything, no one is hindered, and no one is repelled.
1. Object
These General Terms and Conditions of Use (GTU) define the rules applicable to the use of the TUPIQUE website and the purchase of products offered by our suppliers. By accessing our site or placing an order, the user acknowledges having read and accepted these terms without reservation.
TUPIQUE is operated by TUPIQUE USA LLC, whose registered office is located at 30 N Gould St Ste R, Sheridan, Wyoming 82801, USA
VAT Number: EE102923551
Contact : info@tupique.com or WhatsApp: (351) 214446119 (Message only).
2. Business Model
TUPIQUE is a platform operating on a dropshipping model, which means we do not hold any physical stock. Products are shipped directly by the suppliers, and delivery times may vary depending on their location.
3. Ordering and Payment Terms
Orders are subject to product availability from our suppliers.
We accept payments by PayPal, credit card, and Klarna.
Prices are subject to change without notice according to market fluctuations.
4. Delivery and Liability
Delivery times are given for guidance only and may be affected by external events (customs, strikes, natural disasters, etc.)
Free delivery on all orders in Europe
We only ship within the European Union. No customs fees.
no further information will be requested.
TUPIQUE cannot be held liable for delivery delays or errors attributable to carriers.
5. Right of Withdrawal and Returns
In accordance with current legislation, consumers have a 14-day right of withdrawal from the date of receipt of the product.
The return of the product must be in its original packaging and in perfect condition.
Return delivery costs are payable by the customer, except in the case of a faulty product.
For any return requests, please contact our customer service.
6. Guarantee and Liability
We only guarantee the product features as described on our website.
We shall not be held liable for indirect damages related to the use of the products.
7. Intellectual Property
All content present on the site (text, images, videos, logos) is protected by intellectual property law and may not be reproduced without prior authorisation.
8. Changes to the Terms and Conditions
TUPIQUE reserves the right to amend these TOU at any time. Any amendment will be effective immediately upon its publication on the site.
9. Contact and Customer Service
For any questions relating to these T&Cs, please contact us using the details provided above. email to info@tupique.com or via WhatsApp on (351) 214446119
Privacy Policy
TUPIQUE is operated by TUPIQUE USA LLC, whose registered office is located at 30 N Gould St Ste R, Sheridan, Wyoming 82801, USA.
VAT Number: EE102923551
Contact: info@tupique.com or WhatsApp: (351) 214446119 (message only).
1. Object
We collect personal data when you use our website, including:
- Identification details (name, email, delivery address, telephone); ;
- Payment information (processed by third-party providers compliant with security standards) ;
- Navigation data (cookies, connection logs).
2. Purposes of Processing
Your data is collected for:
- Order processing and management; ;
- Improving the user experience ;
- Sending promotional offers subject to your consent.
3. Data Sharing
Your data will not be sold to third parties.
We may share some information with our suppliers for order management.
We may also disclose your information if required by law.
4. Data Security
We are implementing industry-standard security measures to protect your data. However, no data transmission over the internet is entirely secure.
5. Cookies and Similar Technologies
We use cookies to personalise your experience and optimise our services. You can change your cookie preferences in your browser's settings.
Delivery and Returns Policy
At STUFFED, we are committed to providing a seamless, transparent and secure online shopping experience. To ensure compliance with current regulations, our delivery, returns and exchanges policy is designed to effectively meet our customers’ needs.
1. DELIVERY
- Products are shipped directly by our partner suppliers (dropshipping model).
- Our main logistics partner is based in Spain, which enables us to guarantee optimised processing times across the European Union.
- Delivery times vary depending on the supplier and destination, generally ranging from 1 to 17 working days.
- Delivery is free throughout the European Union, with no minimum purchase.
- Delivery times are indicative and may be affected by external factors (customs, strikes, natural disasters, etc.).
- TUPIQUE cannot be held responsible for delays or delivery errors attributable to shipping companies or information provided by the customer.
2. RIGHT OF WITHDRAWAL AND RETURNS
In accordance with consumer protection legislation, the customer has a within 14 calendar days from the date of receipt of the order, to exercise their right of withdrawal, without having to give any reason.
Eligibility criteria:
The product must be in perfect condition, with no signs of use, wear or damage.
He must be returned to his Original packaging, with all its labels and accessories.
The product must not appear on the list of exceptions (see section 4).
3. RETURN PROCEDURE
Send a request to info@tupique.com or via WhatsApp: (351) 214446119, specifying:
The order number
The Reason for return
Des Photos or videos of the product if necessary
Wait for the return confirmation by our customer service team (average response time: 5 working days).
Once approved, follow the Return instructions provided by our team.
🧾 Return costs:
If the return is due to a Typographical error (incorrect, defective, or damaged product), We will cover the return shipping costs..
In case of withdrawal or change of mind, the return costs are at the customer's expense.
4. EXCHANGES
You may request an exchange instead of a refund, subject to the following conditions:
demande doit être faite dans un within 14 calendar days upon receipt.
The product must be Unused and in his Original packaging.
The exchange is subject to Stock availability at the supplier's.
To new article will be shipped According to the Usual delays from the supplier, given our dropshipping model.
5. EXCEPTIONS TO RETURNS AND EXCHANGES
The following products cannot be returned or exchanged, except in cases of manufacturing defects:
Personalised articles ou fabricated to order
Personal care products, cosmetics and Underwear, for hygiene reasons
Articles damaged after delivery by the client
6. SPECIAL CONDITIONS AND RESPONSIBILITIES
TUPIQUE cannot be held responsible for address errors provided by the customer.
- In case of prolonged delivery delay (more than 60 days), a Full refund may be requested.
We are reserve the right to amend this policy at any time, without prior notice.
7. COMPANY INFORMATION
TUPIQUE USA LLC
30 N Gould St Ste R, Sheridan, Wyoming 82801, USA
🧾 VAT number: EE102923551
✉️ Email info@tupique.com
📱 WhatsApp (messages only): (351) 214446119
8. Returns and exchanges addresses
Address in France
CXP 980527
110B Avenue du General Leclerc
Quai Level 1 Building 7
93500 PANTIN, FRANCE
tel: 06.76.40.32.22
USA ADDRESS DELAWARE (TAX FREE)
CXP980527
266 Cherry Lane
DELAWARE (DE)
19720-NEW CASTLE – USA
tel: 732-446-6721
UK ADDRESS
Landmark CXP980527
Unit 3 Heathrow Logistic Park
TW14 8EE - FELTHAM
United Kingdom
tel: 7921222222
Address in Spain
Souvenirs La Frontera CXP980527
Iparralde Avenue 47
Gipuzkoa
20304- IRUN – SPAIN
tel: 674 12 34 56
Address in Italy
COLISEXPAT – ref.980527
58/A Industrial Road
20037 PADERNO DUGNANO – ITALY
tel: 02 8434 9416
Conflict Resolution
We always aim for an amicable resolution in the event of any disagreement or issue with your order.
1. Please contact our customer service department first
In case of a complaint, please contact our customer service first so that we can analyse the situation and offer a swift resolution:
E-mail: support@tupique.com
Contact form available on our website
2. Out-of-court settlement of consumer disputes
Yes, if after contacting our customer service, you are not satisfied with the proposed solution, you can resort to an alternative dispute resolution method for consumer disputes (mediation, arbitration, etc.), in accordance with European Union law.
For more information on out-of-court dispute resolution opportunities for consumers in the European Union, you can consult the European Commission's website:
https://consumer-redress.ec.europa.eu/index_fr
This portal provides information on the available mechanisms for resolving disputes amicably between consumers and traders.
